In business, reputation is one of the most important things that you need to uphold. I bet you already know this but I feel it is important to repatriate the fact that most of the tree service companies that fail to achieve their objectives fail because they are not keen to make sure that their reputation is not ruined.
So, today I want to give you some tips about how not to ruin your reputation.
Poor or Substandard Tree Services
The fact that the clients are paying hundreds of dollars to have a tree cut or some of the branches removed, is enough ground to have high quality expectations from you. Based on this fact, it is important to make sure that you know what you are doing. There are software that you can use to monitor the quality but the only con of using them is that they are not as effective as having boots on the ground making sure that the procedures are done correctly.
Poorly Skilled Staff Members
I am surprised by the large number of tree service companies that have poorly skilled staff members. Sure, some of them do know how to do various tasks but lack the ability to safely use the modern equipment. If this sound like your company, you need to make sure that you reverse that trend.
Finally, make sure that the comments that you get from clients are put into consideration when creating a plan or coming up with new working procedures.